Frequently Asked Questions

For any questions not answered below, please feel free to contact us.

What is My Virtual Doctor?

When are doctors available?

Where is My Virtual Doctor available?

When can I start using My Virtual Doctor?

Can I use My Virtual Doctor for medical emergencies?

What can I expect during an online visit?

How much does an online visit cost?

How will I be billed and is my visit covered by health insurance?

What payment methods do you accept?

Is my health information safe and secure?

What are your equipment and software requirements?

Do I need to download an app for my mobile device?

What if I need help or have a question?